Last Updated: 18 Sep, 2025

At Healverse, every session and service is energetically prepared in advance. To maintain integrity and fairness, we follow a strict no-cancellation policy.

1. No Cancellations

• Once a booking is confirmed and payment is made through Razorpay, it cannot be cancelled.
  
• Payments are non-refundable and non-transferable.
  

2. Rescheduling Option

• Clients may request a one-time reschedule of their booked session, provided:
  
  
  At least 24 hours’ prior notice is given.
  
  
  The new slot is subject to practitioner availability.
  
  
  
• Missed sessions or late arrivals (beyond 15 minutes) will be considered completed and not eligible for rescheduling or refund.
  

3. Exceptions (Technical Issues Only)

• In case of technical failures (e.g., payment deducted but booking not confirmed), we will verify with Razorpay and:
  
  Either reschedule the session, or
  Process a refund in exceptional cases such as duplicate or failed transactions.
  
  

4. Contact for Support

For any cancellation or payment-related concerns, please contact us:

aakritishealverse@gmail.com

This keeps things crystal clear for clients and ensures Razorpay compliance (since Razorpay asks merchants to clearly display cancellation/refund rules).